1. Can I apply for a leave while studying?
Yes, but Leave of Absence is only for those with compelling or compassionate reasons or for reasons outside the control of the student. In all cases documented evidence will be required and the college may request audience with the student.
2. Why is extended leave not recommended?
Extended leave is not recommended, as prolonged absence can significantly impact a student’s academic performance and attendance. Students are required to maintain a minimum of 80% attendance to meet academic and visa requirements.
3. What are compelling or compassionate reasons or for reasons outside the control?
Medical Reasons
Serious illness or injury that prevents the student from attending classes or completing assessments.
Medical conditions requiring extended treatment or hospitalization.
Family Emergencies
The death or serious illness of a close family member.
Urgent family matters that require the student’s immediate attention, such as caring for a family member with a serious health condition.
Mental Health Issues
Severe mental health challenges, such as depression or anxiety, that hinder the student’s ability to engage in academic activities.
Psychological conditions that require professional treatment or rehabilitation.
Unexpected Circumstances Outside of the Student’s Control
Natural disasters (e.g., floods, earthquakes) or other unforeseen events that prevent the student from attending classes.
Unexpected travel restrictions or visa-related issues beyond the student’s control.
4. How can I apply for student leave?
Send an email to [email protected] stating the reason for your request and for how long. An officer will access your application and request the necessary supporting documents to be submitted. Please note that submission of the application does not mean it is automatically approved.
1. What is Sydney Met’s approach to complaints, grievance and appeals?
Sydney Met is committed to providing a fair, equitable, and transparent learning environment. We have effective procedures to receive and respond to complaints, grievances, and appeals, ensuring accountability, continuous improvement, and timely resolution.
2. Who can lodge a complaint, grievance or appeal?
Everyone has the right to lodge a grievance or appeal.
3. How do I lodge a complaint, grievance or appeal?
You can fill out the complaint or appeal form available on the website, or you can email your complaint or appeal directly to [email protected].
4. What happens after I submit a complaint or appeal?
Your grievance or appeal will be reviewed and, if necessary, investigated by the Registrar or their delegate within 10 working days of receipt.
The investigation process may include:
**Appointing an impartial staff member with no prior involvement in the matter,
**Forming a working party to investigate and report,
**Consulting relevant staff or students,
**Arranging an interview with you to discuss your case.
5. When will I receive a response
You will receive a written response within 10 working days of submitting your complaint or appeal. This response will outline the outcome, reasons for the decision, and information about how to request a further appeal if needed.
6. Do I have any rights during the process?
Yes. You have the right to:
**Be accompanied by a support person during any interviews,
**Seek independent professional advice or advocacy throughout the process.
7. What can I do if I’m not satisfied with the outcome of my complaint or appeal after going through the internal process?
If the complainant is not satisfied with the outcome following the internal process, they may seek independent resolution through the Resolution Institute or the National Student Ombudsman.
1. What is a Trimester Break?
Trimester Break or a trimester free of teaching is a study period in which no scheduled classes or academic activities take place. During this trimester, students are not required to attend campus or pay tuition fees for that specific term.
2. When can I take Trimester Break?
If a student wishes to take a trimester free of teaching (i.e. Study Break), that student must first successfully complete 48 credit points (usually 8 Units) equivalent to a full-time study load for a year in the first two consecutive trimesters in that study year.
3. I have finish and pass 8 units, how can I get a break letter?
Submit an application form, ‘Application for Study Break,’ requesting a teaching-free trimester with relevant evidence and information. Requests for a teaching-free trimester must be made by submitting an ‘Application for Study Break’ by 5.00 pm Friday of Week 12 of the trimester preceding the trimester when they wish to take a break. Late applications will not be considered. A final decision about approving a teaching-free trimester will be made following the finalisation of grades for the trimester.
4. What will happen if I fail in 1 or more unit?
If a student does not successfully complete all eight units, they will be required to re-enroll i0n the following trimester with four units.
5. Are my credits from previous college counted in 8 units?
No, only the units completed at Sydney Met will be counted towards the required eight units needed to be eligible for a study break.
6. I have completed my trimester break and have six units remaining. Can I take another break after completing four units and then finish the remaining two units after the break?
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1. How do I access my college email?
Go to office.com and login with the college email address (example: [email protected]) and password that was sent to your email.
2. How do I reset my school email account password?
If you’ve forgotten your password or need to reset it, you can either enter your login details and click forgot password to rest it yourself or send an email to [email protected] and provide your Full name, Student ID, Date of birth and Phone number.
3. What should I do if I receive a suspicious or phishing email?
If you receive a suspicious or phishing email, do not click any links or download attachments from email, report it as Phishing, inform IT department and delete the email.
4. How can I get the app version of the Microsoft application from Sydney Met?
Unfortunately, Sydney Met currently do not have option to provide Microsoft apps license to students. Please login to your college email in your preferred browser and use the browser version of the Microsoft apps.
5. I cannot log into the computer on campus with my details. What should I do?
Firstly, check if you have entered your username and password correctly. Second, restart the computer and try again. If it still does not work, contact IT Helpdesk.
1. What is Moodle and how do I access it?
Moodle is your online learning platform where you access your units, learning resources, submit assessments, etc. You can access it via: moodle.sydneymet.edu.au & log in using your school credentials.
2. How do I find my courses on Moodle?
After logging in, click on “My Courses” to view the units you are enrolled in.
3. I cannot see my course materials. What should I do?
If you are already enrolled in the unit but cannot see or access the resources, please contact you lecturer. Your lecturer is the responsible for managing the course materials.
4. How can I see my grades for the unit?
Check the “Grades” section in the unit. If you cannot see anything after 2 weeks of the due date, please check with your lecturer.
5. Can I access units from past trimester?
You cannot access the units from past trimester. As soon as the new trimester begins, old trimester units are automatically hidden to avoid confusion.
1. How do I upload assignments in Moodle?
Open the unit and click on the assignment. Click “Add submission”, upload your file, and click “Save Changes”. You need to click “Submit” button if it is required by your lecturer.
2. I cannot see the assignment submission link. What can I do?
Normally, assignment is setup by your lecturer and has due date enabled. Once the due date is crossed, the link might be disabled if late submissions are not allowed. Please contact your lecturer.
3. Can I edit or re-upload an assignment after submitting it?
If the assignment allows resubmissions, you can upload again before the deadline. Please check with your lecturer.
4. How can I see my grades for the unit?
Check the “Grades” section in the unit. If you cannot see anything after 2 weeks of the due date, please check with your lecturer.
5. What is a Turnitin assignment in Moodle?
Turnitin checks your work for plagiarism or similarity. After submitting, you may see a similarity score if it is allowed by your lecturer.
1. When can I do the enrolment for my next Trimester?
You will receive a notification from the College (via email or student portal) once enrolment opens for the upcoming trimester. Generally, enrolment begins several weeks before the trimester starts. Keep an eye on important dates and announcements.
2. Where can I do the enrolment for my next Trimester?
You can enrol via the Meshed Portal. Log in using your student credentials, then go to Class Enrol to select your units for the upcoming trimester.
3. How many electives should I do?
The number of electives you need to complete depends on your course structure. Please see the couse structure in your intended degree: Click on https://sydneymet.edu.au/courses-all/ to access all courses.
4. What is census date?
The census date is the official deadline to make changes to your enrolment without academic or financial penalty.
By this date, you must finalise your enrolment. Any changes after the census date may affect your academic record and tuition fees.
5. I want to change my schedule. WiIl I be able to change the units which I have already chosen?
You can change your schedule during the enrolment period. However, once your enrolment period is finished and enrolments are finalised, unit selections cannot be modified. For more, please contact [email protected]
6. For how many units should I get enrolled in an ‘Academic Year’?
You must be enrolled in 8 units, as outlined in the Course Duration, Study Load and Transfer Policy. A full-time study load is defined as completing 8 units within one academic year.
7. Can i increase/decrease my study load?
You may be able to reduce your study load if you are in your final trimester, are completing your course, and still have time remaining on your CoE. In such cases, a reduced study load can be applied for. However, any changes to study load are assessed on a case-by-case basis and are subject to approval. Please refer to the Course Duration, Study Load and Transfer Policy & Procedure for more details.
1. I have missed the deadline for an assessment. What can I do?
If you’ve missed an assessment deadline, you should contact your lecturer or unit coordinator as soon as possible. You may be eligible to apply for an extension or special consideration, but you’ll need to provide a valid reason and supporting documents (e.g. medical certificate). Please refer to the Assessment and Moderation Policy and Procedure for more details.
2.I have missed an examination. What should I do?
If you’ve missed an exam, notify Academic Support or your lecturer /HOD immediately. You may be able to apply for a deferred or supplementary exam, depending on your circumstances. Supporting documentation (e.g. medical or compassionate grounds) is usually required. Please refer to the Assessment and Moderation Policy and Procedure for more details.
3. How do I check my results?
Kindly log in to Meshed, navigate to “Timetable and Results”, and select “Results”. You will be able to view all your results there.
4. What is a unit outline?
“A unit outline is a document that provides detailed information about a unit (subject) you’re studying. It includes:
-Unit description and learning outcomes
-Weekly topics and class schedule
-Assessment details and due dates
-Required readings and resources
-Contact information for the lecturer or tutor
It’s important to read the unit outline at the beginning of the trimester to understand what is expected of you and to plan your studies accordingly.”
5. Where can I find important dates for the trimester?
You can find all important by accessing to Academic Calendar and Important dates.
1. My credit is not showing.
Credit or advanced standing means you are granted recognition for previous study or experience, allowing you to skip certain units in your course.
This can be based on:
-Prior study at another institution
-Completed qualifications
-Relevant work or professional experience (case-by-case)
If you receive credit, it reduces the number of units you need to complete. You must apply for credit formally, and it must be approved by the academic team. If you think you maybe eligible for credits or your credits are not reflecting, please send an email to [email protected]. The team will assist you further. Please refer to the Credit and Recognition of Prior Learning (RPL) Policy & Procedure for more details.
2. Can I get credit transfer?
Yes, if you have completed AQF 5/ 6 or completed certain units towards AQF 7 or higher you might be eligible to receive some credits. Must provide Official transcript and unit outline.
3. Can I get credit from Bachelor to Masters?
No, you cannot.
4. How many credit units can I expect?
It will be maximum 50% of the overall course but exact number will be communicated after assessed by our academic department.
1. How to pay my fee?
Bank Transfers, Credit card payment, EFTPOS available at 447 building
2. When to pay?
2 weeks in advance of each study period.
3. Can I pay my Tuition fee in instalment?
If you have compassionate or compelling circumstances. Contact the accounts team with evidence.
4. I am new student can I pay in instalment?
Fees must be paid before the orientation day.
5. How can I pay the fees with my credit card?
The link for credit card payment https://www.payway.com.au/MakePayment?BillerCode=318063
6. Do you Accept American Express?
We accept only VISA, MASTER and UNION PAY.
7. Do you have EPTPOS at Campus??
Yes, we have.
1. Do you accept Cash Deposit?
“No we don’t. You can visit bank and deposit in the given Bank Details:
Account Name: Sydney Metropolitan Institute of Technology Pty Ltd
BSB: 032062
Account Number: 751658
Bank Name: Westpac Bank
BIC/Swift Code: WPACAU2S”
Make sure to insert last 7 digits of your student ID.
Send the receipt to [email protected].
Sydney Met's campus is located on the unceded territory of the Gadigal people of the Eora Nation, who are the traditional owners of the land where the campus is situated. We pay our respects to their Elders, past, present, and emerging. We extend that respect to Aboriginal and Torres Strait Islander peoples in Australia and Indigenous peoples globally who are presently studying, working, or contributing to Sydney Met.
